Let me tell your story.

Brand Reputation, Public Relations and Crisis Management

I have 12 years of customer-focused experience in the hotel, food and beverage, and retail industries. My skills center around cultivating brand loyalty through meaningful engagement, meeting people at their point of need and serving others with integrity and empathy.

Humanizing data, creating meaningful experiences, and securing brand loyalty

Expert Communication

Even with the best efforts, we are not always perceived by others in the way in which we intend.

Protect your reputation by monitoring social channels and authoring well-crafted, timely and thoughtful responses. Want to improve the quality of your responses? I can be your coach.
Promote your business with consistent branding and effectively communicate your story. Let me help you tell your story in a way that is impactful to both your team and your community.
Prepare for the unexpected and navigate crisis with a detailed action plan. Having a plan for tomorrow’s problems enables you to act quickly (and with confidence) during a stressful time. With a faster response, you increase your chance of controlling the narrative and minimizing damage to your reputation.

Customer-Focused Consulting

Using data to identify trends and opportunities makes it easier to prioritize resources for results. This allows you to efficiently focus time and attention to accomplish more in less time. Throughout the customers’ journey, there are many touchpoints where we may delight or disappoint them.

I’m here to help you:

Plan and execute recovery measures.
Improve overall satisfaction of your clients.
Build brand loyalty.