Laura Elwyn

Communications Consultant and Brand Ambassador

Contact me

Laura has 12 years of customer-focused experience in the hotel, food and beverage, and retail industries. Her skills center around cultivating brand loyalty through meaningful engagement, meeting people at their point of need, and serving with empathy.

She graduated from Northern Kentucky University with a B.A. awarded from the College of Informatics, majoring in public relations and minoring in journalism.

Laura relishes a good challenge and enjoys collaborating with others to provide creative solutions. Curiosity and the desire to streamline and innovate are at her core. With keen attention to detail and methodical thoroughness, she tackles projects big and small with the same pride, intensity and commitment.

Expert Communications
  • Reputation Management
  • Crisis Management
  • Training
  • Public Relations
  • Data Analytics
  • Consulting

Most Recent Experience

21c Museum Hotels/lifestyle brand of Accor

Corporate Guest Experience Manager

Operations Team and Loyalty Program

Diversity & Inclusion Task Force

“Laura is someone who has, at every step, put her hard work, positive spirit and dedication into everything she does. She demonstrated a commitment to excellence, supporting our property teams in the form of enhanced reporting, problem solving, and attention to detail. Laura showed great flexibility as her role evolved.”

-S.R., 21c Executive

“You find certain people that you know you can rely on immediately and Laura was one of those people. She is very professional and especially extremely interested in new people having the tools to do a great job. Any organization that hires her will hire a rock star.”

-A. A., 21c General Manager

Nada Restaurant, LLC/Boca Restaurant Group

Private Event Coordinator and Hospitality Manager

“Laura is hands-down one of the most organized and professional people I have worked with. She knows her staff will be the first and last people that our guests encounter and she has successfully trained her team to handle numerous situations. As in any line of work, there are going to be dissatisfied customers and Laura always makes sure to ask the guest about their experience, making sure to recover if something doesn’t go as planned. She has been an absolute asset to our team.”

-T.F., Nada General Manager

“Ms. Elwyn strives to make every client experience fantastic. I have shared with everyone how she went above and beyond to create that magical experience for me and my family. From her leadership and positive attitude of service, she created a raving fan in me for Nada. Her passion and thoughtfulness to every detail is a true testament of how she leads and serves others. She will take this focus of positive guest experiences to new heights as a leader for your company.” 

-J. E., Nada Guest